For your peace of mind we offer a 30 days money back guaranty. If you change your mind or ordered the wrong product. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and send as much information as possible then click the Return Item(s) button. We will not accept any return prior to issuing a "return number" and instructions to you via email. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). The status of your order must be "completed" prior to be able to activate a return request.
Refund: A refund will be processed normally within 7-10 days of receiving the goods were box(es) must be found to be unopened with the content in its original conditions. A deduction on the refund will be applied to cover for any transaction fees, the actual shipping cost to send and send back the goods to our warehouse, even in case of "free shipping" offered with the product(s). Please, be aware that our shipping cost at checkout could sometimes be lower than the actual shipping cost. A deduction may apply to cover the cost of damage and/or loss caused during transit.
Returning: For Australia Post shipped products, the item(s) are returned via the same way. For other "large" items, collection of the goods from your home are Monday to Friday and within business hours only. A staff from the shipping company will contact you to confirm a date and an approximate time. If the goods were previously picked up from our warehouse then you shall return them to that warehouse.
Please, ensure in case of furniture the item(s) purchased does fit in the room as there is no refund for choosing the wrong item. Please, also check you have received the correct box(es), quantity and the correct colour before opening them as opened boxes will not be accepted for return. Please, be aware large item furniture over 50kg are not eligible in this return policy.